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The AOC Call Center Services facility was organized in 1998 to support the Federal government and large financial institutions involved with providing banking and payment services to government agencies and government vendors. Since then, our programs have expanded to incorporate polling and surveys, rules-based process administration, banking and payment services programs, government vehicle fleet services, private sector fleet services, purchase activity documentation and numerous types of data collection and reporting.
Our proprietary data management and decision support technology assists our Customer Service Representatives in performing intricate and complex functions for clients with an extremely high degree of accuracy. Real time CSR access to numerous sources of current data and content from AOC or client databases creates the highest potential for accuracy and timeliness when serving caller needs. In addition, AOC allows the client access to content, performance analytics, and call center metrics in real- time or at customer defined reporting intervals.
AOC Solutions Call Center Services combine cutting edge call center technology with a highly capable human resource to provide clients with call center programs that exceed the norm in terms of sophistication and capabilities. While organized around the rules-based, highly sophisticated requirements of the Federal and commercial financial environments, there is a scalable characteristic to our approach that makes our services viable smaller, more specialized projects as well.
Our full range of variable-volume, inbound or outbound programs are engineered to be effective and affordable while supporting our core objective of the successful accomplishment of customer requirements. From the simple to the sophisticated, AOC has demonstrated a record of significant accomplishment in support of our Federal and corporate clients since 1998. The functional markets we have served include:
- Federal and State Government Policies and Procedural Support
- Federal and Private Sector Financial Services
- Complex Inbound / Outbound Telemarketing
- Polling and Surveys with Qualitative Evaluation
- Accounts Payable Services
- Fleet and Vehicle operations support
- Invoice Processing Services
- Asset Management (Fleet and non-Fleet)
- Data Collection and Reporting
- Data Entry and Data Delivery
- Capabilities Review and Analysis / Capacity Planning and Evaluation
- Payment Processing (Funding or No Funding)
- Directed Researh
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