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AOC creates and implements working solutions for your organization by interacting with all
levels of management. Our consultants have extensive hands-on experience in business and
Federal management practices to help your organization with:
- Program and Operational Reviews
- Problem Solving Analysis
- Strategic and Tactical Planning
- Performance Management
- Procurement and Logistics Process Improvements
- Accounting and Finance Initiatives
- Financial Reporting
- Alternative Payment Processes
- Inventory Control
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AOC can provide an end-to-end solution for your next big event. Our services include pre-conference evaluation and
site survey, as well as on-site operations support and overall conference planning, including exhibit space, audio / visual,
hotel, catering, team coordination, web site management, master scheduling, logo clothing, technical support, materials
preparation / production, marketing, and financial management. After the conclusion of the conference, AOC will furnish your
organization with an after action report that analyzes demographic feedback and your organization's performance relative to
training, presentations, and events. The report also includes suggestions for future improvements.
AOC operates a 24-hour, 7-day per week help desk and call center staffed by our fully trained customer service personnel. The help desk provides our client's cardholders with credit card information and authorizes transactions for services worldwide.
AOC has several quality and security controls in place to maintain system efficiency and integrity. Such controls include maintaining primary and back-up communication links, providing off-site back up and recovery operations, and using specialized software for PC data entry.
Currently, AOC handles approximately 20,000 calls per month with the capacity to grow. AOC documents its call center activity by providing clients with daily, weekly, and monthly phone reporting data. Additionally, to ensure that our clients receive the best quality of service available, we maintain the following standards:
- Grade of service of at least 92%
- Abandon rate of under 3.5%
- Calls answered within 12 seconds
AOC offers an experienced and diversified staff of dedicated professional logisticians whose expertise covers the full gamut of logistical support service requirements. Through the use of our own in-house staff, as well as carefully selected teaming arrangements, AOC offers a talented team that can precisely and efficiently address the client's mission. In addition, our teaming arrangements enable us to expand support if task requirements increase in scope.
Our areas of expertise include:
- Logistics architecture modeling
- Technical and analytical support for strategic planning
- Long range logistical planning support
- Logistics metrics determination
- Industrial base analysis
- Supply chain management
- Property accountability
- Total force allocation management
AOC provides Desktop Publishing support, technical writing, and editing services for your organization's professional publications. AOC has contributed to numerous annual reports (e.g., Federal Accountability Reports), manuals (e.g., operating procedures, customer service, finance), handbooks, and newsletters.
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AOC provides Human Resources (HR) consulting and training services that follow a result-oriented and systematic framework designed to increase organization productivity while keeping employee satisfaction at an optimal level. Our HR services include: 1) evaluation of the client environment, 2) program plan development, 3) identification of assessment instruments to measure performance, 4) data collection and analysis, and 5) recommendations and preparation of report findings to the client. AOC will work with all levels of your organization to implement and maintain a program plan that will increase the efficiency and effectiveness of your staff.
The following presents a small sampling of our available HR courses and workshops:
- Developing Program Evaluation Plans
- EEO / Diversity Awareness
- Goal Setting
- Identifying Measures of Effectiveness
- Interpersonal Communications
- Leadership Development
- Time Management
- Total Quality Management
- Workplace Transitions
AOC provides long-range efforts to introduce planned change in client organizations. Initiatives are based upon highly structured organizational assessments generating diagnoses shared by the members of the organization. All activities (including outcome contract, assessment, feedback, planning, intervention, and evaluation) involve the entire organization or all of the specific sub-system targeted for the effort. AOC's organizational development initiatives utilize comprehensive, proven strategies to intervene into ongoing activities of the organization for the purpose of enhancing individual and organizational performance and increasing organizational effectiveness. Focus areas include:
- Business Process Re-engineering
- Conflict Resolution
- Organizational Assessment
- Organizational Communication
- Strategic Planning
- Team Building
AOC offers Commercial-Off-the-Shelf (COTS) and individually customized programs to meet the needs of your organization. Recognizing the value of both traditional and non-traditional media, AOC incorporates on-site classroom instruction and paper based materials with web-based curriculum and interactive tutorials. Such a model allows flexibility in reaching the desired end product -- the most effective learning technique for your organization. AOC can provide Course Development, Interactive Training Products, Distance Learning, Facilitator Training, Hands-On Training, Platform Training, and Special Classes (e.g., Train-the-Trainer).
Additionally, AOC offers a fully functional training/classroom environment for 20 students complete with PC's, dedicated T-1 Internet access, and the ability to load your applications on our enterprise edition in-house servers. With state-of-the-art servers for your training needs, your organization can benefit from real time delivery of your training application. Our T-1 lines give your students the speed necessary to access Internet training tools that enhance the entire learning experience.
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A Service Disabled Veteran Owned Small Business
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Copyright 2005 © AOC Solutions, Inc. All Rights Reserved.
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14151 Newbrook Drive, Suite 200, Chantilly, Virginia 20151 Tel: 800.692.7087 Tel: 703.234.6300 Fax: 703.234.6301
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