AOC Solutions Call CenterWith its own purpose-built facility, AOC Call Center Services was organized in 1998 to support the Federal government and large financial institutions involved with providing banking and payment services to government agencies and government vendors. Since then, our programs have expanded to incorporate polling and surveys, rules-based process administration, banking and payment services programs, government vehicle fleet services, private sector fleet services, purchase activity documentation and numerous types of data collection and reporting.

AOC Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business, and a recognized leader in providing sophisticated call center services, information management services, program development and program management for both public sector and private enterprise needs. We have a track record of creating and providing both process-determined and outcome-driven solutions tailored to meet the specific functional requirements of each client. AOC staff is composed of individuals with senior level Federal and private sector experience in information systems, information management, and call center operations.

AOC's corporate offices are located in Chantilly, Virginia, the hub of the Dulles Technology Corridor, and AOC's Call Center Services facility is located in Morgantown, West Virginia, a designated Small Business Administration certified HUB-Zone. Our state-of-the-art Call Center has been in continuous, uninterrupted 24 hour operation since 1998 and is staffed by fully trained, program-specific, customer service personnel.

Our Call Center operation was originally organized to meet the requirements of the Federal government and financial institutions involved with providing banking and payment services to government agencies and government vendors. Since then, our programs have expanded to incorporate polling and surveys, rules-based process administration, banking and payment services programs, Government vehicle fleet services, private sector fleet services, purchase activity documentation and numerous types of data collection and reporting. The AOC Call Center has experienced no unscheduled downtime since launch and has been offline only for minimal scheduled system maintenance and system upgrades. AOC’s Call Center has served more than more than 200,000 individual customers on behalf of our Federal and corporate clients.