The quality and high technical competency of the Morgantown labor pool is primarily due to the West Virginia University community and the labor resource provided by the proximity of eight national call center institutions. Our unique partnering with West Virginia University (WVU) allows AOC to attract both student and graduate employees amenable to the flexible schedule requirements of a program call center.

These employees have also proven especially attractive since they are accustomed to the intellectual rigors of a college curriculum and are well suited for the challenging elements of the highly refined nature of the services AOC provides to clients. AOC employees from West Virginia University also have proven to have superior communication, organizational, analytical, and interpersonal skills that have contributed to the outstanding success of each of AOC’s Call Center programs.

AOC also employs bi-lingual employees for those programs that require communication in a language other than English. These characteristics contribute to the AOC ability to perform call center projects of a higher complexity than typically available from providers of conventional call center services. We have been able to attract the highest quality, most motivated performers from the region.

We aggressively avoid the “sweatshop” atmosphere of competitors and provide compensation incentives for top performers. AOC's approach is validated by an extremely low attrition rate (under 10%) compared to other call centers. Front line personnel are indoctrinated into a culture of Management by Objectives (MBO) to allow active participation in the efficient and effective performance of our tasks.